Support center

Get your listing workflow moving again.

Start with the checks below. Most listing discovery and draft-preparation problems are resolved by confirming the Facebook language, page, account, and current workflow status.

Quick troubleshooting

Check these steps in order.

01

Set Facebook to English (US)

Open Facebook Settings & privacy, choose Language and region, select English (US), and reload the Marketplace tab.

02

Open your Marketplace Selling page

Use facebook.com/marketplace/you/selling while signed in to the Facebook account that owns the active listings.

03

Run Find listings again

Refresh the Selling page, reopen Marketplace Assistant, and start listing discovery again.

04

Review the Activity panel

Read the latest workflow message. It identifies the step that completed, stopped, or needs manual attention.

05

Retry or restart the current step

Use Retry when it is available. If the process remains stuck, press Stop, reload Facebook, and begin again.

Known requirements

Confirm the supported setup.

Google Chrome 114 or newer

Marketplace Assistant is designed for the desktop version of Google Chrome.

English (US) Facebook interface

The extension currently relies on the English Marketplace labels and controls.

Your own active listings

Listing discovery works with active Marketplace listings available to the signed-in Facebook account.

Photos, not videos

The current workflow can transfer up to 20 available original photos. Videos are not copied.

Related guides

Set Facebook to English (US)Setup instructions →Relist without rebuilding every fieldWorkflow guide →Earlier Facebook language checksDevelopment update →